Shipping Policy
1. Order Processing:
- All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Once your order is processed, you will receive a confirmation email with tracking information.
2. Shipping Rates & Delivery Times:
- Standard Shipping: 5-7 business days.
- Express Shipping: 2-3 business days.
- International Shipping: 7-14 business days.
- Shipping rates are calculated at checkout based on your location and selected shipping method.
3. Shipping Destinations:
- We ship to most countries worldwide. Please ensure your shipping address is correct to avoid any delays.
4. Delays:
- While we strive to deliver your order within the estimated time frame, shipping delays may occur due to factors beyond our control, such as customs processing or carrier delays.
5. Lost or Stolen Packages:
- J.Co Apparel is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Please contact the carrier to file a claim.
Returns Policy
1. Returns:
- We accept returns within 30 days of purchase. Items must be unused, unwashed, and in their original condition with tags attached.
- To initiate a return, please contact us here with your order number and reason for return.
2. Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
3. Exchanges:
- We offer exchanges for different sizes or colors. To exchange an item, please contact us here to arrange the exchange.
- If the desired item is not available, we will process it as a return and issue a refund.
4. Non-Returnable Items:
- Certain items are non-returnable, including final sale items and gift cards.
5. Return Shipping Costs:
- Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for your return.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost.
7. International Returns:
- For international orders, customers are responsible for return shipping costs and any customs fees or duties.
Contact Us If you have any questions about our Shipping & Returns Policy, please contact us here.
